Past Events

• Customer service management - Learn in a fun and dynamic way the most effective techniquesto improve service and customer service and the process for handling complaints. Apply toolspractices that allow achieving and retaining really satisfied customers.Other important topics include the following:• The ke... more

• 5s methodology - Understand and guarantee compliance with the method called 5's. more

• Deadly risks faced by SMEs - Business awareness conference about the risks that make SMEs fail. more

• Project Management Workshop - To know a practical method to convert ideas and goals into projects, with the aim of increasing the chances of success and achieve results. more

• Negotiation and Sales workshop - Know (or recognize) and apply negotiation and communication strategies to clients and prospects in order to increase sales more