Customer Experience Summit & Exhibition

ACI World’s Customer Experience Summit and Exhibition is a unique opportunity to learn from industry leaders and CEOs about their vision and airport experience strategy. The event attracts more than 500 senior airport executives, customer experience professionals, and related business executives.

It is also an opportunity for attendees to discover and experience customer and employee experience products, services, and technologies, with targeted exhibitors showcasing their solutions to enhance the passenger experience and deliver memorable experiences.

The winners of the renowned Airport Service Quality (ASQ) program will be revealed, along with airports that have achieved Customer Experience Accreditation.


The Airport and Beyond: All for the Travel Journey

The air travel journey is an intricate system of interactions and transactions. This year’s Summit and Exhibition will explore the wider travel ecosystem and its role in shaping the customer experience.

This includes a range of professionals, both within and beyond the airport, including airlines, government authorities, security agencies, retailers, concessionaires, travel agencies, hotels, tourism organizations, other modes of transport, insurance providers, and more—all coming together to create memorable experiences.