NEW: WTCA RECIPROCITY DESK

Dear WTCA Members,

We are excited to announce the imminent launch of the WTCA Reciprocity Desk.

 “Reciprocity” is defined as “the practice of exchanging things with others for mutual benefit”. This online tool is designed to make this process easy and efficient by allowing you to publish your reciprocity requests to pre-assigned reciprocity desk managers at your target WTCs. 

Housed on the wtca.org platform, the Reciprocity Desk will:

• Clearly display which WTC Operations offer Reciprocity
• Offer a direct contact at each WTC Location for Reciprocity (the reciprocity desk manager)
• Prompt fast response time through an automated response system
• Offer a personalized dashboard to easily track your reciprocity requests
• Provide a peer-to-peer review option for each request that will generate and publish a reciprocity rating for each WTC (for WTC viewing only)

We tested the Reciprocity Desk with some of your fellow WTC Members, who when surveyed, provided the following feedback:

• 100% stated the Reciprocity Desk was easy to use and will be a very helpful tool
• 100% stated that the Reciprocity Desk will help them save time
• 100% stated that they will recommend other WTC Members to use this tool as well

WATCH THESE VIDEOS TO SEE HOW EASY IT IS:

1. How to create a Reciprocity Request: http://youtu.be/citYKwfgh_8
2. How to respond to a Reciprocity Request: https://www.youtube.com/watch?v=K-BMEQV_iSI
3. How to Rank the Reciprocity Performance of partner World Trade Centers: http://youtu.be/yoQ17YSv1jw

To date, 60+ World Trade Centers have signed up for the Reciprocity Desk. If your World Trade Center would like to participate, please fill in this InfoShare Form (Click Here) by March 31, 2015, and assign a Reciprocity Desk Manager where indicated in the form.

We will send out an official launch email to the WTC Network once we go LIVE.

TESTIMONIALS:

"Easy to use, time saving, this tool will go a long way.  We would urge upon all WTCs to use it, bringing about improvements in reciprocity among WTCs."

Y.R.Warekar - WTC MUMBAI

“We reach out to a lot of WTCs around to world on a regular basis to assist our local companies with their international business goals. This is a painful process that uses a lot of our staff resources. With the new reciprocity desk initiative and what we have seen through the demo tool, we are very confident that this is one of the business tools our network was waiting for. We are very excited to see it live and hopeful that many other WTCs will adopt it. This tool can really show the strength of our network and be a differentiator for the companies that we are trying to help.”

Virginie De Visscher – WTC WINNIPEG

"This tool is a step forward and will surely help us (WTCs) to create more opportunities through this excellent network that has still have not been used to its full potential.  It is very simple and easy.  I recommend it to all of our fellow WTCs all over the world.  Join in!"

Aleksey Savrasov - WTC Moscow

"The reciprocity desk, developed by WTCA, is a very simple and friendly tool.  It allows us to better know the services offered by other WTCs and thus better serve our Members.  I recommend you use it."

Sylvie Moulherat - WTC GRENOBLE

For more information, please contact Julia Knoke at jknoke@wtca.org .